MineLED is committed to providing safe, reliable, and efficient shipping services to customers worldwide. Please read this shipping policy carefully to understand our delivery process, shipping terms, and related information.

1. Shipping Costs

Shipping costs are calculated based on multiple factors, including product type, order quantity, package size, weight, destination, and shipping method.

MineLED will clearly specify the shipping costs and included services in the quotation, ensuring customers have a clear understanding of the total project cost.

For standard shipping solutions provided by MineLED, we can offer integrated logistics options, which may include international transportation, customs clearance, and destination delivery according to the agreed shipping terms.

Additional charges may apply in special situations, such as remote areas, oversized shipments, special delivery requirements, or customer-requested shipping arrangements. Any additional costs will be confirmed with customers before shipment.

2. Shipping Methods

MineLED provides international shipping solutions through reliable logistics partners, including DHL, FedEx, UPS, air freight, and other professional carriers.

For in-stock products, international air freight is the default shipping method unless otherwise requested by the customer.

The shipping method will be selected based on product characteristics, order quantity, destination, and customer requirements to ensure safe and efficient delivery.

3. Order Processing & Production Time

In-Stock Products

Orders for in-stock products will usually be processed and shipped within 1–3 business days after payment confirmation.

Customized Products

Customized products, including special sizes, parameter adjustments, structural modifications, functional configurations, or personalized requirements, may require additional production time.

Typically, customized orders require an additional 3–5 business days of production time before shipment.

The exact production schedule will be confirmed based on product specifications, order quantity, and customization requirements.

4. Estimated Delivery Time

Delivery times vary depending on destination, shipping method, customs clearance, and local logistics conditions.

Estimated delivery times:

• Europe: Approximately 7–12 business days

• North America: Approximately 7–15 business days

• South America: Approximately 10–20 business days

• Middle East: Approximately 8–15 business days

• Asia: Approximately 5–10 business days

• Africa: Approximately 10–20 business days

The above delivery times include normal international transportation and customs clearance procedures.

Actual delivery times may vary due to carrier delays, customs inspections, holidays, weather conditions, or other unforeseen circumstances.

5. Customs Duties, Taxes & Import Charges

MineLED provides flexible international shipping solutions based on different countries and regions.

For shipping arrangements provided by MineLED, customs clearance services and applicable import charges will be handled according to the agreed shipping terms stated in the quotation.

If customers choose their own shipping channels, international transportation, customs clearance procedures, import duties, taxes, and related charges will be the responsibility of the customer.

Customers are responsible for ensuring compliance with local import regulations and requirements.

6. Customer’s Own Shipping Channel

Customers may choose their own logistics providers or transportation arrangements.

When using the customer’s own shipping channel:

• The product price includes domestic transportation costs to the customer’s designated warehouse or logistics handover location.

• International transportation, customs clearance, destination delivery, and related charges will be handled by the customer.

MineLED can provide professional shipping advice and cooperate with customer-designated logistics partners when required.

7. Shipment Tracking

After the order is shipped, MineLED will provide tracking information or shipping documents according to the selected transportation method.

Customers can monitor shipment progress through the provided tracking information.

If any transportation issues occur, MineLED will actively assist in tracking inquiries and provide necessary support.

8. Product Packaging & Delivery Inspection

To ensure product safety during long-distance transportation, all LED display products are professionally packaged with protective measures, including:

• Shock protection;

• Moisture protection;

• Product fixation;

• Long-distance transportation protection.

After receiving the shipment, customers are advised to inspect:

• Product quantity;

• Package condition;

• Product model and configuration.

If any damage, shortage, or product issue is found, please contact MineLED immediately and provide photos or videos for quick assistance.

9. Lost or Damaged Shipments

If a shipment is lost or damaged during transportation, please contact MineLED at:

Email: sales@mineled.com

We will cooperate with the carrier to investigate and resolve the issue.

Refunds or replacements will be handled according to our Refund Policy.

10. Special Area Delivery

Certain remote areas, islands, or locations with limited transportation conditions may require additional delivery time or additional charges.

For special delivery locations, MineLED will communicate the relevant details with customers before shipment.

11. Contact Us

If you have any questions regarding shipping, please contact us:

Email: sales@mineled.com