Shipping Policy
MineLED is committed to providing timely and reliable delivery of products. Please read this shipping policy carefully.
1. Shipping Costs Included
- All orders include shipping fees in the total price.
- Additional shipping fees will only apply in special circumstances, such as remote locations or exceptionally large orders.
- Shipping options and methods are chosen to ensure reliable and timely delivery.
2. Shipping Methods
- We provide international shipping via reliable carriers (DHL, FedEx, UPS, etc.).
- Shipping methods are automatically assigned based on order weight and destination to ensure safe delivery.
3. Processing Time
- Orders are usually processed within 1–3 business days after payment is confirmed.
- Custom or personalized orders may require additional processing time (typically 3–7 business days).
4. Estimated Delivery Time
- Delivery times vary depending on destination, shipping method, and customs clearance:
- North America & Europe: 5–12 business days
- Asia & Oceania: 5–10 business days
- Other regions: 10–20 business days
- These are estimates; delays may occur due to carrier issues, customs inspection, or force majeure.
5. Customs, Duties, and Taxes
- International shipments may be subject to customs duties, import taxes, or other fees.
- Customers are responsible for any applicable fees.
- Please check your local customs regulations before ordering.
6. Tracking Your Order
- After your order is shipped, we will provide a tracking number via email.
- You can use the tracking number to monitor the shipment status through the carrier’s website.
7. Lost or Damaged Shipments
- If your shipment is lost or damaged during transit, please contact us at sales@mineled.com immediately.
- We will work with the carrier to investigate and resolve the issue.
- Refunds or replacements are provided in accordance with our Refund Policy.
8. Contact Us
If you have questions regarding shipping, please contact us:
Email: sales@mineled.com